Tuesday, February 5, 2008


So at 11am this morning I am waiting. Waiting for phone contractor that was already an hour late, and who I imagined wouldn't bother to show up at all.

Dealing with these daily frustrations is like someone lightly scratching the same place on your arm over and over again. Someone scratches you once, no big deal. Even a few times...not a problem. But when they scratch the same spot over and over again, eventually it irritates you to the point of wanting to bitch slap someone. It's times like this that M sometimes has to step in so that I don't completely freak out on someone and embarrass myself.

So when M came home to pack for his trip to Bangkok, he went down to the management office to find out why the contractor hadn't shown up. Truth be told, it's completely normal here for contractors to be completely unreliable. But we were tired of dealing with it, so M proceeded to go to the manager's office and he gave her a thorough ass chewing. Her attitude was that it was completely out of her control, which is a lame excuse and one that we were tired of hearing. No, it's not completely out of your control. You can control this. Be accountable. It's called "customer service."

Now, normally when we get angry or confrontational here, it results in absolutely nothing other than raising our own blood pressure. It's actually kind of a helpless feeling. So, I have no idea how the conversation went down in that office, but...

Within one hour not only had the contractor shown up, but so had the other contractor that we have been asking about for a month to fix the bathroom door. This is unprecedented for us in Malaysialand. Bitching = RESULTS. Ah....just like home. I was giddy. I actually think endorphins were involved, I was so damn happy. I could have skipped. I would have jumped up and down and clapped with glee if it wouldn't have made me pee myself. I have no idea why complaining actually worked this time, and I don't care. It worked.

Now, as soon as we can get the freezer door fixed, I can (hopefullyhopefullyhopefully) take a much needed break from dealing with maintenance frustrations and get back to the business at hand - nursery preparations and the pursuit of my daily donut fix.


At February 7, 2008 at 3:39 PM , Anonymous Slim said...

Nice blog! I've been in KL 2 years ago, it was a real experience!


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